Refund & Cancellation Policy

1. Plans this covers

• Starter — $9.99 per month or $99 per year
• Pro — $19.99 per month or $199 per year

All paid plans are recurring subscriptions. Prices are displayed in US dollars and charged in Kenyan Shillings by our payment service provider at the conversion shown at checkout. The Free plan involves no payment, so nothing here applies to it.

2. Refunds

We offer a 30-day money-back guarantee on your first payment for a plan. If Nexa28 is not right for you, request a full refund within 30 days of that payment and we will refund it through the original payment method.

After the first 30 days, renewal payments are generally not refunded, because you can cancel at any time to prevent the next renewal. We will still review individual cases — for example a duplicate charge, a renewal taken after you cancelled, or a period in which the service was unavailable to you — and refund where that is fair or required by the consumer law that applies to you. Nothing in this policy removes rights you have under that law.

3. How to request a refund

Email nexa28@proton.me from the email address you used at checkout and include:

• The email address used at checkout
• The plan you bought (Starter or Pro, monthly or annual)
• The approximate date and amount of the payment
• The payment reference from your receipt, if you have it
• A short note on why you are requesting a refund

We aim to respond within 5 business days. Once approved, the refund is issued by our payment service provider and the time it takes to appear depends on your bank or card issuer.

4. Duplicate, failed and unauthorised charges

5. Cancelling

Cancel at any time from the account page or by emailing nexa28@proton.me. There is no cancellation fee, no phone call and no retention process.

• Cancellation takes effect immediately for future billing — no further renewals are taken
• Paid features stay available until the end of the period you have already paid for
• After that, the plan returns to Free and features reserved for Starter or Pro stop working
• Scenarios and settings saved in your browser are not deleted when a subscription ends
• Paid-only actions such as exporting reports or comparing scenarios need an active plan again
• You can resubscribe at any time from the pricing page

6. Clear pricing before you pay

The plan, the amount, the billing frequency and the amount charged in Kenyan Shillings are all shown before you confirm payment, and links to these policies appear in the checkout panel. We do not use hidden recurring charges, fake countdowns, fake scarcity or pre-selected upgrades. If anything about a charge was unclear to you, tell us at nexa28@proton.me and we will put it right.